Maven's specialist knowledge in specific markets ensures the delivery of superior products.
Maven Underwriters, leading provider of Group Travel and Personal Accident Insurance has proved that a comprehensive policy wording developed by experts in this class of insurance, coupled with an experienced team of travel and personal accident claims specialists is what makes the difference, when they recently helped a student and his family after a serious accident.
When a 20 year old student was visiting Mexico on a university placement, he could not have envisaged the impact one accident could have on him and his family.
Whilst taking a holiday break during a foreign placement, a student fell from his balcony sustaining life threatening injuries and was immediately admitted to hospital. On hearing the news, the parents immediately flew to the hospital in Mexico.
The family began to pursue a claim through their son’s personal insurance arrangements and had to arranged and paid for medical treatment, flights, alternative accommodation and repatriation themselves, which included having to make advance payments in the region of £80,000.
Just after the family had made arrangements for their son's repatriation to the UK and whilst in financial hardship, the student's University made Maven aware of the situation and enquired if cover for this incident would apply under the University’s Group Travel cover with Maven Underwriters.
After liaising with the family and medical experts direct, Maven’s claims staff quickly confirmed that the student’s accident would be covered under their policy and arranged for payment for medical expenses, hospital benefit, alternative accommodation and repatriation costs.
It was the wide cover of a specialist Group Travel Insurance policy and expert claims handling that enabled Maven to confirm cover for costs that exceeded £100,000 and stopped a family being forced into ongoing financial hardship following a genuine accident.
The student’s father describes how Maven was able to provide them with assistance when they needed it most. “Having been under the impression that our son was only insured by his personal travel insurer, it was fantastic when we discovered that his University had a group travel policy that covered him. Once Maven became involved the claim was settled within days and they treated our family with sympathy and professionalism.”
The true test of an insurance policy is when you have to claim. The student’s father summed up Maven’s claims service by saying, “From a living hell, not helped by the original insurance company, it was such a comfort to have the financial worries taken away. I could not praise Maven Underwriters highly enough.”
Footnote
The cover granted under any insurance policy can vary and the policyholder should read the full policy document to understand the full extent of cover, conditions, limitations and exclusions.