Cancellation and Curtailment

Maven Cancellation or Curtailment Claim Form

Your can either send your completed and signed claim form to our office or scan and email to claims@mavenunderwriters.co.uk

The following documentation will need to be sent in with your claim:-

• Travel documents
• Original/copy of itinerary
• Cancellation invoice
• Confirmation from booking agency/airline/tour operator that monies paid are not/partially refundable
• Written confirmation from GP that insured person and/or the insured person’s relative was fit to travel at the time of original booking
• If cancellation is not due to medical reasons, the relevant documentation, to indicate the reason for cancellation, to indicate cancellation was beyond control of insured person/s

Payee advices:-

All claims payments will be issued payable to the policyholder (your employer/company) and not the claimant unless Maven claims has received prior authorisation to pay the claimant direct.

However, if you are the claimant and require any payment to be made to yourself your Company Insurance Administrator or Line Manager will need to provide written/emailed authorisation to Maven claims.